Hotel Villa Mercedes San Cristobal | Hotel in San Cristóbal de las Casas

| 8.8 (280 Reviews) |  1 Bathroom
San Cristobal de las Casas Hotel | Hotel Villa Mercedes San Cristobal

Hotel in San Cristobal de las Casas, San Cristóbal de las Casas

Colonial hotel with 2 restaurants and a coffee shop
Along with 2 restaurants, this hotel has a bar/lounge and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite.
Hotel Villa Mercedes San Cristobal offers 83 accommodations with safes and complimentary bottled water. Beds feature premium bedding. 32-inch plasma televisions come with cable channels.

Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.


The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Parking
Designated Smoking Area
TV
Balcony/Terrace
Accessibility
Transportation/Shuttle
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Free toiletries
  • Bathrobes
  • Hair dryer
  • Rainfall showerhead
  • Towels
  • Private bathroom
Bedroom
  • Heating
  • Blackout drapes/curtains
  • Premium bedding
  • Bed sheets
  • Safe
  • Iron/ironing board
Breakfast
  • 2 restaurants and 1 coffee shop/cafe
  • English breakfast available for a fee daily 7 AM–noon: MXN 165 for adults and MXN 85 for children
  • Coffee/tea in common area(s)
  • Room service available
  • 1 bar
  • Coffee/tea maker
  • Free bottled water
Parking
  • Free RV/bus/truck parking on site
  • Free area shuttle up to 3 kilometers
  • Wheelchair-accessible parking available
  • Free secured, uncovered self parking on site
Accessibility
  • Wheelchair-accessible registration desk
  • Well-lit path to entrance
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
Activities
  • Fitness center access
  • Mountain biking
  • Hiking/biking trails
  • Ecotours
  • Shopping
Entertainment
  • Cable channels
  • 32-inch plasma TV
General
  • Meeting rooms - 3
  • Conference center (4408 square feet of space)
  • 24-hour business center
  • Banquet hall
  • Front-desk safe
  • Gift shop/newsstand
  • English
  • Spanish
  • TV in lobby
  • Romance packages available
  • Designated smoking areas
  • Fireplace in lobby
Guest Services
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Porter/bellhop
  • Daily housekeeping
  • Wedding services
  • Tour/ticket assistance
  • Multilingual staff
  • Concierge services
  • 24-hour front desk
  • Laundry facilities
  • Dry cleaning service
  • Luggage storage
Internet
  • Available in some public areas: Free WiFi
  • Available in all rooms: Free WiFi
Outdoors
  • Garden
  • Terrace

Policies

Check-in
Check-in start time: 3 pm; check-in end time: midnight early check-in subject to availability express check-in available late check-in subject to availability minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! one child 11 years old or younger stays free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for english breakfast: approximately mxn 165 for adults and mxn 85 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Luis
Sep 29, 2025 07:36:09 AM
Review Score:   10
Summary: Excelente
See All Reviews

Room Arrangement

Room Info Facilities
Executive Double Room
Room Size: m2
2 Double Beds
Executive Double Room

General

Number of living rooms 0, Minibar (stocked, free items), Mini-fridge, Number of bedrooms - 0, Garden view, Bed count minimum 2, Bed count maximum 2
Grand Room
Room Size: m2
1 Queen Bed
Grand Room

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Bed count maximum 1
Executive Room
Room Size: m2
1 Queen Bed
Executive Room

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Bed count maximum 1
Deluxe Double Room
Room Size: 273 square feet m2
2 Double Beds
Deluxe Double Room

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 7.67, Square feet - 273, Square meters - 25, Bed count minimum 2, Bed count maximum 2
Standard Room, Mobility Accessible
Room Size: m2
1 Queen Bed
Standard Room, Mobility Accessible

General

Number of living rooms 0, Grab bar - in shower, Number of bedrooms - 0, Wheelchair-width doorways, Low-height counters/sink, Transfer shower, Grab bar - in bathtub, Wheelchair accessible, Accessible bathtub, Minibar (stocked, free items), Low-height bed, Garden view, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Deluxe Room
Room Size: 273 square feet m2
1 King Bed
Deluxe Room

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 7.67, Square feet - 273, Square meters - 25, Bed count minimum 1, Roll-in shower, Bed count maximum 1
Grand Double Room
Room Size: m2
2 Double Beds
Grand Double Room

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 2, Bed count maximum 2
Suite
Room Size: 281 square feet m2
1 King Bed
Suite

General

Number of living rooms 0, Minibar (stocked, free items), Mini-fridge, Square feet - 281, Desk, Number of bedrooms - 1, Garden view, Square meters - 26, Ping - 7.9, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this San Cristobal de las Casas hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at San Cristobal de las Casas hotel?

Check-in time for San Cristobal de las Casas hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the San Cristobal de las Casas hotel have a swimming pool?

No, this San Cristobal de las Casas hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in San Cristobal de las Casas hotel?

Best-rates for the San Cristobal de las Casas hotel starts from $58 per night with includes Child Friendly, Designated Smoking Area, Toiletries, Breakfast, Internet, Parking, Business Services, Wellness Facilities, Restaurant, TV, Accessibility, Bedding/Linens, Bar, Kitchen, Laundry, Balcony/Terrace, Transportation/Shuttle, Fireplace/Heating, Guest Services with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is San Cristobal de las Casas hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the San Cristobal de las Casas hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the San Cristobal de las Casas hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the San Cristobal de las Casas hotel?

Based on the information reported by the owner or manager, the San Cristobal de las Casas hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for San Cristobal de las Casas hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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