Is this Puerto Aventuras resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Puerto Aventuras resort have a swimming pool?

Yes, this Puerto Aventuras resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Puerto Aventuras resort?

Best-rates for the Puerto Aventuras resort starts from $485 per night with includes Sports/Activities, Child Friendly, Hot Tub, Parking, View, Wheelchair Accessible, Bedding/Linens, Spa, Toiletries, Guest Services, Entertainment, Kitchen, Designated Smoking Area, TV, Ocean View, Balcony/Terrace, Business Services, Restaurant, Bar, Air Conditioner, Pool, Accessibility, Wellness Facilities, Internet, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Puerto Aventuras resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Puerto Aventuras resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Puerto Aventuras resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Puerto Aventuras resort?

Based on the information reported by the owner or manager, the Puerto Aventuras resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Puerto Aventuras resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hard Rock Hotel Riviera Maya - All Inclusive | Resort in Puerto Aventuras

| 7.8 (1003 Reviews) | 1 Bathroom

Puerto Aventuras Resort | Hard Rock Hotel Riviera Maya - All Inclusive

Resort in Puerto Aventuras

Luxury property on the beach, with 2 outdoor pools
Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Rainfall showerhead

Separate bathtub and shower

Hair dryer

Private bathroom

Jetted bathtub

Designer toiletries

Towels

Bathrobes

Bedroom

Blackout drapes/curtains

Air conditioning

Premium bedding

Free rollaway beds

Bed sheets

Separate sitting area

Connecting rooms available

Laptop-compatible safe

Iron/ironing board

Access via exterior corridors

Slippers

Phone

Breakfast

9 restaurants and 2 coffee shops

7 bars/lounges, 1 swim-up bar and 1 poolside bar

24-hour room service

Coffee/tea in common area(s)

Coffee/tea maker

Free bottled water

Parking

Free valet parking on site

Wheelchair-accessible parking available

Free self parking on site

24-hour roundtrip airport shuttle (surcharge)

Accessibility

Wheelchair-accessible path to elevator

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Well-lit path to entrance

Handrails in stairways

Wheelchair-accessible parking

Wheelchair-accessible registration desk

Elevator

Wheelchairs available on site

Wheelchair-accessible business center

Wheelchair-accessible restaurant

Wheelchair-accessible spa

Activities

Adjacent to a golf course

Snorkeling

Scuba diving

Ecotours

Golf lessons

Hiking/biking trails

Basketball

Children's pool

Mini golf

Shopping

Steam room

Sauna

2 outdoor tennis courts

2 outdoor pools

Nightclub

Billiards/pool table

Tennis

Full-service spa

Hot tub

Kayaking

Fitness center

Volleyball

Entertainment

Premium channels

Flat-screen TV

Satellite channels

General

Business center

Computer station

Meeting rooms

Conference center (87823 square feet of space)

Gift shop/newsstand

ATM/banking services

Grocery/convenience store

Elevator

Banquet hall

Spanish

Portuguese

English

Designated smoking areas (fines apply)

Beach towels

TV in lobby

Guest Services

Supervised childcare (surcharge)

Children's pool

Mini golf

Snack bar/deli

Waterslide

Free rollaway/extra beds

2 outdoor pools

Grocery/convenience store

Babysitting (surcharge)

Free children's club

Luggage storage

Multilingual staff

Concierge services

Golf cart

Hair salon

Porter/bellhop

Daily housekeeping

Dry cleaning service

Golf clubs

Wedding services

Tour/ticket assistance

Golf clubhouse

Golf lessions with a pro

24-hour front desk

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

Terrace

Beach umbrellas

Private beachfront location

Garden

Balcony

Spa

Body wraps

Spa open daily

Couples treatment room(s)

Hot tub

Hydrotherapy

Manicures and pedicures

Outdoor treatment areas

Facials

Detox wraps

Body scrubs

Massage/treatment rooms

Aromatherapy

Hot springs/mineral springs

50 treatment rooms

Sauna

Body treatments

Massage - on the beach

Massage - sports

Massage - hot stone

Steam room

Massage - deep-tissue

Reflexology

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 5:30 am contactless check-in available express check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available express check-out available

Child Policy

Children are welcome. free rollaway/extra beds!

Payment Policy

Airport shuttle fee: usd 68 per person (roundtrip) pet fee: usd 150 per pet, per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

2 total (up to 40 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 150 per pet, per stay pets cannot be left unattended specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs and cats only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property property registration number 008-007-000402/2025 safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Kevin Daniel

Oct 31, 2025 02:41:17 AM

Review Score: 10

Summary: They stay was amazing the room was great and service incredible. We felt like celebrities

See All Reviews

Room Arrangement

Room Info	Facilities
Room, 1 King Bed (Diamond) Room Size: 482 square feet m² 1 King Bed	General Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Suite, 2 Bedrooms, Oceanfront (Rock, Lounge, Personal Assistant) Room Size: 5166 square feet m² 3 Double Beds	General Dining table, Number of bedrooms - 2, Ping - 145, Square meters - 480, Bed count maximum 3, Square feet - 5166, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Suite, 2 Bedrooms, Oceanfront (Rock, Personal Assistant) Room Size: 2583 square feet m² 3 King Bed and Double Beds	General Square feet - 2583, Square meters - 240, Dining table, Number of bedrooms - 2, Ping - 73, Bed count maximum 3, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Deluxe Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Gold, Pure Wellness) Room Size: 482 square feet m² 1 King Bed	General Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Double Room, Partial Ocean View (Rock Royalty) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Room, 1 King Bed (Heaven, Rock Royalty) Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds, Partial Ocean View Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Partial ocean view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Gold) Room Size: 482 square feet m² 2 Double Beds	General Garden view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Gold, Pure Wellness) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 2 Double Beds (Heaven, Gold) Room Size: 482 square feet m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Extra bed count 1, Square meters - 45, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 1 King Bed (Heaven) Room Size: m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven, Gold) Room Size: 482 square feet m² 1 King Bed	General Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven, Diamond) Room Size: 482 square feet m² 1 King Bed	General Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 King Bed (Heaven - Swim Up) Room Size: 484 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 484, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Private pool
Deluxe Room, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness) Room Size: 482 square feet m² 1 King Bed	General Garden view, Hypo-allergenic bedding available, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Double Beds (Heaven) Room Size: m² 2 Double Beds	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Extra bed count 1, Bed count minimum 2, Free cribs/infant beds, Bed count maximum 2
Suite, 2 Bedrooms, Oceanfront (Heaven, Rock) Room Size: 2583 square feet m² 3 Double Beds	General Square feet - 2583, Square meters - 240, Number of living rooms 0, Number of bedrooms - 1, Ping - 73, Bed count maximum 3, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Suite (Heaven, Rock, Platinum Rooftop) Room Size: 5166 square feet m² 3 Double Beds	General Dining table, Ping - 145, Square meters - 480, Bed count maximum 3, Square feet - 5166, Extra bed count 1, Ocean view, Free cribs/infant beds, Bed count minimum 3
Deluxe Room, 1 Bedroom, Terrace (Heaven, Sky) Room Size: 964 square feet m² 1 King Bed	General Square feet - 964, Ping - 27, Square meters - 90, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Gold Deluxe King Room Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 0, Garden view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 2 Bedrooms, Terrace (Grand Sky) Room Size: 1928 square feet m² 3 Double Beds	General Square feet - 1928, Partial ocean view, Square meters - 179, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Ping - 54, Bed count minimum 3
Room, 1 King Bed, Partial Ocean View (Rock Royalty) Room Size: 482 square feet m² 1 King Bed	General Number of living rooms 0, Number of bedrooms - 1, Partial ocean view, Square feet - 482, Ping - 14, Bed count minimum 1, Extra bed count 1, Square meters - 45, Bed count maximum 1, Free cribs/infant beds
Deluxe Room, 1 Bedroom, Terrace (Sky) Room Size: 964 square feet m² 1 King Bed	General Square feet - 964, Ping - 27, Square meters - 90, Partial ocean view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Free cribs/infant beds
Deluxe Family Room Room Size: 964 square feet m² 3 Double Beds	General Square feet - 964, Ping - 27, Square meters - 90, Garden view, Bed count maximum 3, Extra bed count 1, Free cribs/infant beds, Bed count minimum 3